Refund policy

Purchases made on and in-stores may be returned, exchanged or refunded within 14 days upon purchase. The product(s) must abide to these terms:

1. Refunds will only be credited with store credits or vouchers via email. 

2. No Return and refunds for promo and markdown items.

3. Return and exchange only valid for :

  • Defect items
  • Delivered wrong items
  • Wrong sizes (Valid for availability)

4. Purchases made online and in-store may be returned to our physical stores for processing.

5. Waansya is not liable for parcels lost in transit during return.

6. Return, exchange, and refund period only available within 14 days after parcel is received. Items must be attached with tagging card.

7. RM8 flat rate will be charge for both return and new delivery.

For any inquiries please do not hesitate to email us at